The sharp coronavirus-related decline in passenger quantity throughout North American airports has “been a boon” for traveler satisfaction, in keeping with a brand new J.D. Energy survey.
Outcomes of the 2020 North America Airport Satisfaction Examine point out that satisfaction inside such airports has “risen sharply” for the reason that begin of the COVID-19 pandemic, J.D. Energy stated Wednesday.
In actual fact, satisfaction for North American airports reached a document excessive of 784 on a 1,000-point scale, which is up 22 factors from 2019, J.D. Energy stated.
The excessive marks had been largely pushed by the truth that passengers are extra simply in a position to “breeze via” safety checkpoints and baggage claims now in comparison with pre-pandemic occasions, J.D. Energy stated.
Passengers have counseled airports for cleanliness, slim crowds and decrease noise ranges, all of that are resulting from record-low passenger quantity.
Phoenix Sky Harbor Worldwide Airport ranked the best in passenger satisfaction amongst mega airports, whereas Dallas Love Subject ranks highest amongst giant airports and the Indianapolis Worldwide Airport ranked highest amongst medium airports, in keeping with the outcomes.
“In comparison with the pre-COVID-19 setting when most airports had been working considerably overcapacity, the shortage of crowds and lengthy strains is definitely creating a really handy expertise for vacationers proper now,” Michael Taylor, journey intelligence lead at J.D. Energy, stated.
Nevertheless, this decrease passenger quantity is just not sustainable over the long run, Taylor stated, including that airports are taking additional precautions so as to “facilitate a rebound in journey.”
The research relies on greater than 26,000 responses from U.S. or Canadian residents who traveled via no less than one U.S. or Canadian airport over the previous 30 days.