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Coming up short: Peloton’s height requirement leaves some users in the lurch

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Peloton is coming up short.

Pamela Rae Schuller, an Upper East Side comedian, says she had to abandon plans to purchase the popular exercise bike after the company informed her she was too small for their product.

Schuller, who stands 4-foot-6, received an email from a company rep in October saying that Peloton bikes’ minimum height requirement is 4 feet 11 inches.

“Even in heels I don’t think I can make that work,” said Schuller, 35.

“I just want to ride a Peloton without my little legs dangling.” 

In their missive, a company rep identified only as Shantee thanked Schuller for “being an important part of Peloton” and wished her “the best of luck” on her future fitness goals.

“You are too short to use our product but thanks for being a part of our community. Even though you are not included,” Schuller scoffed in a tweeted response.

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Comedian Pam Schuller attempts to ride a Peloton bike. Schuller is 4-foot-6, which is below the minimum height requirement of 4-foot-11 and has been trying to get Peloton to help adjust the bikes to allow her to use them.
Comedian Pam Schuller attempts to ride a Peloton bike. Schuller is 4-foot-6, which is below the minimum height requirement of 4-foot-11 and has been trying to get Peloton to help adjust the bikes to allow her to use them.
Stephen Yang for NY Post

The fitness giant, which reported $1.8 billion in revenues last year off its $1,895 video-mounted, trainer-facilitated exercise bikes, has exploded in popularity during the pandemic. It now has more than a million subscribers.

“I don’t want to cancel Peloton. I want to grow with them and partner with them,” Schuller said. “They are the industry standard and if they did more with accessibility, other companies would follow and we would all benefit.”

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Schuller, who does not have dwarfism but says she “forgot to grow,” has long found ways to manage and mitigate living in a world of taller people. Her apartment has six step stools to help her with things like reaching her microwave and the cabinets above the sink.

Comedian Pam Schuller attempts to ride a Peloton bike at the store in Brookfield Plaza in lower Manhattan.
Comedian Pam Schuller attempts to ride a Peloton bike at the store in Brookfield Plaza in lower Manhattan on March 26, 2021.
Stephen Yang for NY Post

She can get around on the subway ok, although on crowded trains strangers will occasionally use her head as an arm rest. “I do wish they would create turnstiles that don’t hit my boobs so hard,” she added.

In a statement, Peloton told The Post it is “committed to the research and development of new features that enhance accessibility to all of our products and platforms.” The company has been around since 2012.

“This world is not accommodated to us,” lamented Michelle Kraus of Little People of America, citing clothes, furniture and cars that present unique challenges.

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Comedian Pam Schuller attempts to ride a Peloton bike. Schuller is 4-foot-6, which is below the minimum height requirement of 4-foot-11.
Comedian Pam Schuller attempts to ride a Peloton bike. Schuller is 4-foot-6, which is below the minimum height requirement of 4-foot-11.
Stephen Yang for NY Post

Kraus said that while the ADA covered basics like prohibiting employment discrimination and giving equal access to public spaces, smaller people are on their own for many of the daily work-arounds required to live their lives. Smaller people who want to drive typically use pedal extensions.

“You can’t go to Toyota saying you have to make a car that is specially designed for us. That is not a reasonable ask,” Kraus said.

Even riders within Peloton’s height range have griped about difficulties on blogs, noting handlebars that aren’t suitably adjustable requiring add-ons and third-party attachments.

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